Human-Centered Healthcare (Online)

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    Certificate Details

    • Course requirements: 3 online courses.
    • Timeline to completion: Courses last five weeks. Most students take two courses per semester. The certificate must be completed in two years.
    • Cost: $577 per course; $1,731 total.

    Healthcare, like many other industries, offers opportunities to improve lives directly through user-centered design. This online certificate centers on the development of solutions built around users’ needs and outcomes. The certificate is ideal for practitioners working in healthcare settings who want systems-focused, design-driven tools for improving service delivery and developing entrepreneurial opportunities and for creatives seeking new skills in user-based research, design, and innovation.

    Certificate Course Sequence

    1) Design Thinking for Human-Centered Healthcare

    This course introduces students to the unique design opportunities available within healthcare and some of the methods used to apply design thinking to these challenges. Using a project-based approach, students learn to identify opportunities to have an impact in their chosen context, gain an understanding of the human experience of care, and develop strategies to shape a more human-centered experience for patients, staff, clinicians, and/or caregivers. This course is aimed at those with differing levels of design and/or healthcare experience and is appropriate for designers, administrators, clinicians, and entrepreneurs — anyone interested in the unique intersection of design and healthcare.

    2) Designing Care Experiences and Interactions

    This course surveys the broad economic and social context in which design leaders work. We examine salient phenomena and concepts such as automation, agility, and resilience and discuss how they affect business and design practices. Students develop leadership skills in selected topics that will enable them to influence strategic conversations within their organizations and their industries.

    3) Designing Care Services and Systems

    Design is contributing to new ways of delivering care at a service level — from digital solutions to product-service systems. In this course, we explore how systems of care are being transformed through design. Whether for organizational change or industry disruption, design is a critical force in the transformation of healthcare as we know it.